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Frequently Asked Questions

Our primary material is recyclable stainless steel, a modern choice valued for its eco-friendly and high-performance properties.

-Durability & Strength: With impressive hardness, stainless steel resists deformation and corrosion, making it ideal for producing intricate and elegant designs through cutting, stamping, or casting.
-Timeless Shine: Its natural color, when polished, delivers a brilliant luster that never fades.
Long-Lasting Finish: As the only jewelry material that allows PVD plating in furnaces, stainless steel ensures superior color retention, scratch resistance, easy maintenance and eco-friendly.
-Hypoallergenic: Lead-free, cadmium-free, and nickel-free, our stainless steel pieces are safe for sensitive skin.
We also specialize in natural crystal and semi-precious stone handcrafted jewelry, blending timeless elegance with artisanal craftsmanship.

Stock items: 6-12pcs

Non-stock items: 120pcs

Please contact us for specific items.

  1. Send us your idea, sketch, etc.
  2. We’ll make proposals/drawings accordingly – 3 days.
  3. Sampling according to your approved drawings – 7-15 days
  4. Production if sample is approved – 20-30days.
  5. Shipping to your door – 5-7 days by express.

Yes, we can laser logo or add logo tag as per your request.

We stand by the quality and craftsmanship of our jewelry. Here are the details of our warranty policy:

1. What does the warranty cover?

Our warranty covers any manufacturing defects in materials or workmanship for 6 months from the date of purchase. This includes:

Breakage due to manufacturing issues

Tarnishing or corrosion that is not due to improper care

Defective clasps or connections

2. What does the warranty not cover?

The warranty does not cover damages caused by:

Normal wear and tear

Accidental damage or misuse

Exposure to harsh chemicals or environments

Unauthorized repairs or modifications

3. How can I claim the warranty?

If you believe your product has a manufacturing defect, please follow these steps:

Provide your original proof of purchase and details about the issue.

We may ask you to send photos or return the item for inspection.

4. What happens after I file a claim?

After reviewing your claim, we will either:

Repair the defective item

Replace the item with a new one (depending on availability)

Offer a refund or store credit if repair or replacement is not possible

For more information, feel free to contact our team. We’re happy to assist!

To place an order, simply reach out to our team through the contact form or email us directly at info@zvscollection. We’ll guide you through the process and confirm your order details.

Yes. Please contact us for more information about sample availability and costs.

Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. Feel free to contact us for more details regarding shipping options and costs.

To keep your stainless steel jewelry in excellent condition, clean it regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals or environments. For PVD-plated items, gentle care will ensure the plating stays intact.

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