Frequently Asked Questions
What materials do you use?
Our primary material is recyclable stainless steel, a modern choice valued for its eco-friendly and high-performance properties.
-Durability & Strength: With impressive hardness, stainless steel resists deformation and corrosion, making it ideal for producing intricate and elegant designs through cutting, stamping, or casting.
-Timeless Shine: Its natural color, when polished, delivers a brilliant luster that never fades.
–Long-Lasting Finish: As the only jewelry material that allows PVD plating in furnaces, stainless steel ensures superior color retention, scratch resistance, easy maintenance and eco-friendly.
-Hypoallergenic: Lead-free, cadmium-free, and nickel-free, our stainless steel pieces are safe for sensitive skin.
We also specialize in natural crystal and semi-precious stone handcrafted jewelry, blending timeless elegance with artisanal craftsmanship.
What's the MOQ?
Stock items: 6-12pcs
Non-stock items: 120pcs
Please contact us for specific items.
How to customize my own design?
- Send us your idea, sketch, etc.
- We’ll make proposals/drawings accordingly – 3 days.
- Sampling according to your approved drawings – 7-15 days
- Production if sample is approved – 20-30days.
- Shipping to your door – 5-7 days by express.
Can you add logo for my brand?
Yes, we can laser logo or add logo tag as per your request.
What’s the warranty on your products?
We stand by the quality and craftsmanship of our jewelry. Here are the details of our warranty policy:
1. What does the warranty cover?
Our warranty covers any manufacturing defects in materials or workmanship for 6 months from the date of purchase. This includes:
Breakage due to manufacturing issues
Tarnishing or corrosion that is not due to improper care
Defective clasps or connections
2. What does the warranty not cover?
The warranty does not cover damages caused by:
Normal wear and tear
Accidental damage or misuse
Exposure to harsh chemicals or environments
Unauthorized repairs or modifications
3. How can I claim the warranty?
If you believe your product has a manufacturing defect, please follow these steps:
Provide your original proof of purchase and details about the issue.
We may ask you to send photos or return the item for inspection.
4. What happens after I file a claim?
After reviewing your claim, we will either:
Repair the defective item
Replace the item with a new one (depending on availability)
Offer a refund or store credit if repair or replacement is not possible
For more information, feel free to contact our team. We’re happy to assist!
How do I place an order?
To place an order, simply reach out to our team through the contact form or email us directly at info@zvscollection. We’ll guide you through the process and confirm your order details.
Can I request samples?
Yes. Please contact us for more information about sample availability and costs.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on your location. Feel free to contact us for more details regarding shipping options and costs.
How should I care for my stainless steel jewelry?
To keep your stainless steel jewelry in excellent condition, clean it regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals or environments. For PVD-plated items, gentle care will ensure the plating stays intact.